AI Phone Receptionist Terms of Service

Last updated: October 16, 2026

These terms are between your business and Leave the Phone to Us ("we," "us"). By signing up, you agree to them.

The service

We build and run an AI phone receptionist for your business. It answers your calls, answers common questions, takes messages, can book appointments, and sends you call notes. Our team sets it up and makes changes for you. There is no dashboard to log into.

Free trial

You get a free trial from the day you sign up: 7 days on Quick Start, 14 days on all other plans. A card is needed to start the trial, but nothing is charged when you sign up. Your first monthly payment comes after your trial ends.

Billing and canceling

• Plans are billed monthly through Stripe. No contracts.
• Nothing is charged during the 14-day free trial. On monthly plans, if you do not cancel within 14 days, on day 15 you are charged two separate things: (1) the one-time $297 setup fee, and (2) your first monthly plan payment. After that, only your monthly plan renews each month.
• Setup is free for founding members and with 6-month or yearly prepay.
• Extra minutes are 20¢ each.
• Cancel anytime by emailing our team. Your service runs until the end of the month you paid for.
• All payments are non-refundable. See "No refunds" below.

No refunds

We do not give refunds. Your free trial is the time to decide. If you do not cancel before your trial ends, the setup fee and all monthly charges are non-refundable. This includes partial months.

You can cancel anytime to stop future charges. Your service keeps running until the end of the month you paid for.

Sometimes, at our sole choice, we may offer a one-time account credit, for example toward an upgrade or extra-minute charges. Credits are never cash refunds and are not guaranteed.

Changes are included

Small changes are free on every plan. Just text (205) 900-7472 or email our team. On Starter and Most Popular, bigger new features get a price first, so there are no surprises. On Pro and Premium, bigger changes like new tools or call types are included.

Your part

• Give us correct info about your business so your receptionist says the right things.
• Turn on call forwarding from your phone line. We show you how.
• Use the service lawfully.
• Follow any call-recording notice laws that apply where you and your callers are. You are responsible for this.

Acceptable use

Do not use the service for spam, robocalls, scams, harassment, or anything illegal. We may pause service if it is misused.

Text messages

Program name: Leave the Phone to Us Account Alerts. What we send: call alerts (like an urgent caller who needs a callback) and account updates (like trial reminders and setup and billing notices) to clients who opt in by checking the optional SMS box on our sign-up form. Opting in is not a condition of purchase. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel at any time. After you text STOP you will get one confirmation and no more texts. Support: support@leavethephonetous.com. Carriers are not liable for delayed or undelivered messages. Your mobile number and consent are never shared with third parties or affiliates for marketing. See our Privacy Policy.

No guarantees

We work hard to make sure your AI receptionist answers every call well. But AI can make mistakes, and phone and internet services can go down. The service is provided "as is," without promises that it will always be perfect or never miss a call.

Limit on our responsibility

To the extent the law allows, we are not responsible for lost business, lost profits, or other indirect losses. Our total responsibility is limited to what you paid us in the last 3 months.

Ending service

You can cancel anytime. We can end service if these terms are broken, or with 30 days' notice for any other reason. You won't be charged after service ends.

Governing law

These terms are governed by the laws of the State of Alabama, USA.

Changes to these terms

If we change these terms, we will update this page and the date at the top. Big changes will be emailed to clients.

Contact

Questions? Email our team at support@leavethephonetous.com. Our team replies by email within 1 business day.